Tochi Snacks, Inc (“Tochi”, “we” or “us”), the operator of this web site, is committed to preserving the privacy of those who visit www.tochisnacks.com site (the “Site”) and the products & services (collectively the “Services”) we offer.
If you subscribe to Tochi and/or place an order with us, we will ask you for your name, e-mail address, shipping address, telephone number and payment information or certain other personally identifiable information about yourself ("Personal Information"). We also may ask you for demographic information.
We use this information to process and fulfill your order and to notify you of your order status. Telephone numbers and e-mail addresses are used to contact you regarding your order. In addition, when you respond to a contest, survey, questionnaire, sweepstakes or other promotional feature, we may ask you for your name, address and email address or other Personal Information.
We also collect information about you when you interact with us on social media platforms. If you message us or tag us in a social media post, we will collect information about your message or the post (including photos and videos) we are tagged in.
Except as described in this Policy, Tochi does not share your Personal Information, including your e-mail address, with any third parties for their own marketing purposes without your express permission.
Automatically collected INFORMATION
In addition, we also automatically collect information about your use of our Site, such as your IP host address, pages viewed, browser and device type and operating system, duration and frequency of visits, and other data, and may aggregate any information collected in a manner which does not identify any individual ("Aggregate Information"). We also may use tools that allow us to monitor how you navigate the Site, such as how you move your cursor or where you enter text (without seeing the actual text you enter) to help us improve the Site, and to identify and diagnose bugs. Information obtained in connection with the Site may be intermingled with and used by us in conjunction with information obtained through sources other than the Site including both offline and online sources.
With your permission, we will collect users’ location information from your device to customize your experiences and for our marketing purposes. You may turn off location features through the location settings on your device.
HOW WE USE YOUR INFORMATION
We use your information, including personal information, for the following purposes:
ENHANCED AND PERSONALIZED SHOPPING EXPERIENCE
We use Personal Information in order to give you a more enjoyable convenient shopping experience and to help us identify and/or provide information, products or services that may be of interest to you. We use your Personal Information to support and enhance your use of the Site, and its features, and our Services, including without limitation: fulfilling your order; providing customer service; tailoring the content and information that we may send or display to you; tracking email invitations you send; and otherwise supporting your use of the Site.
We may also track your past purchases to provide you with a personalized profile of your shopping history and to make personalized recommendations and offers. In addition, we may notify you about new services or special promotional programs, or send you communications, offers or information about our and our affiliates’ products and services, as well as information about the products and services of other parties that we think may be of interest to you.
ADVERTISING AND ANALYTICS
We use information we collect to help us determine relevant advertising content and media to display, whether on our Site, on non-affiliated websites and media, and offline, as well as to measure the success of our advertising campaigns. We also use the information we collect to create custom audiences and lookalike audiences for our online advertising campaigns.
We analyze the information we collect to better understand how users access and use our Sites and Services, both on an aggregated and individualized basis. For example, we will evaluate which features of our Services are more (or least) used by users, and we will use this information to update or add new features to our Services. We may also use feedback provided by users to update our Services or develop new offerings. We may send you surveys and questionnaires to evaluate customer satisfaction, user engagement, for market research, or other purposes.
As described above, we may create Aggregate Information, anonymized, pseudonymized or de-identified data sets from the information we collect. We may use such data sets for research, product and services improvement and development, marketing, advertising, trend analysis and other purposes.
BUSINESS AND LEGAL PURPOSES
Like all businesses, we use the information we collect to comply with legal obligations and act in accordance with legal authorizations, as part of our general business operations, and for other business administration purposes, including to comply with our legal and regulatory requirements, authenticating your identity, maintaining user records, to monitor your compliance with your agreements with us, to collect debts owed to us, to safeguard our business interests, and to manage or transfer our assets or liabilities, for example in the case of an acquisition, disposition, merger or reorganization, as described below. We also will use your information where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or property, or violations of this Policy, any agreement you have entered into with us, and any applicable terms and conditions.
From time to time, we may inform you about other purposes that we may use your information for. Where required by applicable laws and regulations, we will obtain your consent if we wish to use your personal information for purposes requiring such consent.
how we share your information
AFFILIATES; CONSULTANTS; THIRD PARTIES
In connection with their performance of services to maintain and operate the Services and certain features of the Services, certain trusted service providers may be permitted to access your information. For example, we may use service providers to host the Site; operate various features available on the Services; send emails; analyze data; provide search results and links and assist in fulfilling your orders.
Aside from us, only our affiliates, technical consultants, third party auditors and other parties who make our Site available, enhance its functionality, assist with the processing of your purchases, or provide associated services and/or who deal with you in delivering content, samples, products, gifts and prizes, have access to this information.
If you participate in the Tochi Community or tag us on social media, we may share your name and the content you have tagged us in (such as your photos or videos) on our Services and on our social media accounts. If you post a review, your review will be available to all Site, and Services visitors.
INFORMATION RELATED TO ADVERTISING
When you visit our Site or use our mobile applications or other Services, ad networks and other parties may collect information about your online activities over time and across different websites. We are not responsible for the privacy practices of these ad networks and other parties.
Advertisements served through the Services may be targeted to users who fit a certain general profile category, which may be inferred from information provided to us by a user, may be based on the Services usage patterns of particular users, or may be based on your activity on other websites, mobile applications, and media. We also may disclose certain information (such as your email address) to ad networks, including Facebook, so that we can better target ads and content to you and others with similar interests on other websites or media (“Custom Audiences”). We may also work with other ad networks and marketing platforms that enable us and other participants to target ads to Custom Audiences submitted by us and others. You may also control how Facebook and other ad networks display certain ads to you, as explained further in their respective privacy policies or by using the opt-outs described below.
- For more information about these Ad Networks and opting out of tracking through the NAI, visit here.
- For more information about interest-based advertising and opting out through the DAA, visit here.
- For more information about disabling and controlling cookies in your browser, visit here.
LAW ENFORCEMENT AND INVESTIGATIONS
Please note that Tochi reserves the right to and may disclose Personal Information about you in response to (a) requests from local, state or federal law enforcement officials; (b) any judicial, administrative or similar proceeding or order, such as subpoena; (c) if required by law; or (d) to investigate suspected fraud, harassment, physical threats, or other violations of any law, rule or regulation, the Services rules or policies, or the rights of third parties or to investigate any suspected conduct which we deem improper.
CHANGE OF CONTROL
NON-PERSONALLY IDENTIFIABLE INFORMATION
We use non-personally identifiable information in the aggregate, so that we can improve the Services and for business and administrative purposes. We may also use or share with other parties for any purpose aggregated, anonymized, pseudonymized, or de-identified data that contains no personally identifiable information.
If you submit your email address to be added to a mailing list or Sweepstakes or other promotion, we will use the email address to send you announcements, special offers from Tochi and its promotional partners along with Services updates. Each promotional email we send will contain information on how to unsubscribe from our mailing list. You can also unsubscribe from our promotional emails by sending an email to legal@Tochi.com.
If you elect to use our referral services for informing a friend about our Services we ask you for the friend's name and email address. Tochi will automatically send the friend a one-time email inviting them to visit the Site. Tochi stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your device’s hard drive, clear GIFs are embedded invisibly on web or mobile application pages. We may use clear GIFs (aka web beacons, web bugs or pixel tags), in connection with our Services to, among other things, track the activities of Services users, help us manage content, and compile statistics about usage of our Services. We and our service providers also use clear GIFs in HTML emails to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
Currently, our systems do not recognize browser “do-not-track” signals. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies); you also may opt-out of targeted advertising by following the instructions in the Information Related to Advertising section above.
HOW WE PROTECT YOUR INFORMATION
We have undertaken commercially reasonable efforts to prevent unauthorized Internet access to visitor data retained in our servers, however, due to the inherent open nature of the Internet, Tochi cannot ensure or warrant the security of any information you transmit to us or any information provided online, and you do so at your own risk. Users must accept all risks associated with any data transmission, including the risk that their Personal Information may be intercepted in transit. Tochi will not be liable for disclosures of your Personal Information due to errors in transmission or unauthorized acts of third parties.
The Site encrypts your credit card number and other Personal Information using secure socket layer (SSL) technology to provide for the secure transmission of the information from your PC to our servers. In addition, only those employees and third parties who need access to you information in order to perform their duties are allowed such access.
ACCESSING AND UPDATING YOUR PERSONAL INFORMATION AND PREFERENCES
If you are a registered user, you may access and update your registration information and your preferences to receive email or other communications from us by sending an email to legal@Tochi.com.
We will take commercially reasonable steps to implement your opt-out requests promptly as required by applicable law, but you may still receive promotional emails from us for up to ten business days as we process your request.
While we make efforts to accommodate requests to restrict our use of your information, we reserve the right to delete all or any portion of customer information if we are not able to reasonably accommodate a requested restriction.
We encourage interested persons to raise any concerns using the contact information provided and we will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of Personal Information.
CHILDREN'S PRIVACY AND PARENTAL CONTROLS
This Site is not intended for persons under the age of 13, and we have no intention of collecting or soliciting Personal Information from persons under the age of 13. If you are not 13 or older, you are not authorized to use the Site. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors. If we are notified that a child under age 13 has provided us with Personal Information, we will use reasonable efforts to delete such information from our database.
LINKS TO THIRD PARTY SITES
Our Services may contain links to other web sites, including our affiliated or co-branded web sites. Other web sites may also reference or link to our Site. These "other" domains (web sites) are not controlled by Tochi. We encourage our users to be aware when they leave our Services to read the privacy policies of each and every web site that collects personally identifiable information. We do not endorse, screen or approve, and are not responsible for the privacy practices or content of such other web sites. Visiting these other web sites is at your own risk.
SITE TERMS AND CONDITIONS
Use of this Site is governed by, and subject to, the legal notices contained in our Terms and Conditions. Your use, or access, of the Site constitutes your agreement to be bound by these provisions. IF YOU DO NOT AGREE TO THESE TERMS YOU MAY NOT ACCESS OR OTHERWISE USE THE SITE.
United States of America
Our Site is maintained in the United States of America. By using the Site, or Services you authorize the export of Personal Information to the USA and its storage and use as specified in this policy.