You got questions? We got answers!
When will my order ship?
Once you place your order, it’ll process within 1-2 business days. Once your order leaves our fulfillment center, you’ll receive an email from us with tracking information, where you will be able to track it until it arrives at your door!
Where do you ship products to?
Currently we only ship within the U.S. We’ll be expanding into Canada and the UK soon, so stay tuned!
How do I track my package?
Once your order leaves our fulfillment center, you’ll receive an email from us with tracking information. It can take up to 24 hours for tracking information to be updated depending on the service provider, please be patient! If you’re missing any of these important emails, please shoot us a note at: firstname.lastname@example.org and we’ll make sure you get the appropriate information ASAP!
What is the return policy?
We currently do not accept returns of our products at this time. However, If your order was damaged in any way upon arrival, please email us at email@example.com within 3 days of receiving it with your order number and a photo of the damages, and we’ll try to make it right!
My package shows it was delivered, but I can’t locate it. Help!
Don’t panic! Shoot us a note at firstname.lastname@example.org with your order # and someone from our team will be happy to help :)
Where can I place bulk orders?
We do offer bulk discounts for bulk orders! Shoot us a note at email@example.com with the specific product and quantity, so we can better service your order :)
What if I need to change my order after it's been placed?
We know, changes happen! As long as your order hasn’t shipped out yet, we’re more than happy to help you make adjustments. Shoot us a note at firstname.lastname@example.org as soon as possible!
My package came damaged, what should I do?
Please email us at email@example.com within 3 days of receiving it with your order number and a photo of the damages, and we’ll try to make it right!
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and we’ll get back to you ASAP!